You need to inform the Business Office staff that you are insured under the scheme and you wish to make a claim. You will be required to sign the authorisation form. We will submit your claim electronically after your discharge. After determining the amount payable from the private insurer, the private insurer will make payment directly to us. We will send you a final bill indicating the approved claims. If there is any reimbursement, patients will be refunded by cheque.