Inpatient Guide

Room Reservation

Your doctor or the clinic staff will make the necessary booking for your admission to our hospital. We will be able to confirm the availability of room type only at the time of admission. This is due to the uncertainty of patients’ discharges and emergency admissions. However, most of the time, patients are admitted to the rooms of their choice. Should your choice of room be not available during admission, we assure you that we will make the transfer to your preferred room type as soon as it is available.

Choice of Accommodation

You may choose form the following room types:

  • Family Suite
  • Single Room
  • 2-Bed Room
  • 4-Bed Room (not available for maternity patients)
  • 6-Bed Room (not available for maternity patients)

All rooms are tastefully furnished, air-conditioned and equipped with attached bathroom and toilet facilities, telephone and television with in-house movies except for 6-Bed rooms, in which televisions are not available. Learn more about our rooms here.

Please note that in consideration of patients’ need to rest, only one companion is allowed in single rooms and there is a daily charge for the companion, which includes all meals. Find out more about our room rates here.

Registration

Inpatient admission (24 hrs)
Please register at the Business Office located at Level 1.

Day surgery admission
Please register at the Day Surgery Centre located at Level 4.

Pre-Admission
To expedite the admission process, you may click here for Pre-Admission Registration.

Admission Time

Please check into our hospital at the appointed time as requested by your doctor. You or a member of your family will be asked to provide information and to complete some documents.

If your surgery is scheduled for the same day as your admission, please check into the hospital at least 2 hours prior to surgery time.

If you are having a major surgery, please come to the hospital one day before the surgery for the necessary blood tests as arranged by your doctor.

Instructions for what you should and should not do will be provided by your surgeon prior to your surgery. Please remember to follow your surgeon’s instructions on whether or not you need to fast before your surgery.

Financial Counselling

Financial counselling on the estimated hospital bill will be given upon your admission. Your actual bill will depend on the type of accommodation, estimated length of stay, diagnosis, type of operation and procedures ordered by your doctor upon admission.

Deposit

A deposit will be collected upon admission for most cases. The deposit will be based on the estimated hospital bill and will be used to offset the charges incurred during your hospital stay.

If your company is registered with our hospital for credit facilities, or if you are covered by medical insurance, please present a Letter of Guarantee from your employer or insurance company. This letter exempts you from paying a deposit on admission.

If the total bill exceeds a certain amount, a notice will be given to you, informing you to top up your deposit during your hospital stay.

For more information on Cost & Financing, click here.

What To Bring

Original Documents

  • Identity Card or Birth Certificate (if under 12 years old) or Passport (for foreigners), Spouse’s/Parent’s Identity Card
  • Doctor’s Admission Letter
  • Previous medical health reports e.g. X-Ray, Laboratory Reports, Blood Test Results, etc.
  • Letter of Guarantee from your employer / insurance company if part or all of your medical expenses are to be borne by your company / insurance company.
  • A list of all medications you are presently taking, and the dosage.

Personal Items

  • Pyjamas or night dress
  • Non-slip slippers
  • Personal Toiletries

For the Expectant Mother*

  • Night dresses with front opening to facilitate breastfeeding
  • Personal toiletries
  • Socks (to be worn in the Delivery Suite)
  • Original marriage certificate for registration of baby’s birth certificate

*It is advisable to pack what you need one month before your expected delivery

For the Newborn

  • 2 pairs of mittens
  • A set of baby clothing to be worn during discharge
  • A baby wrapper or blanket

Valuables

Please do not bring along excessive cash and valuables. Please leave your valuables at home as the hospital will not be able to accept responsibility for any losses.

For Maternity Patients

Pre-Admission

For your pre-admission preparation, please feel free to refer to our Pregnancy Checklist or visit our Mother & Child site.

Birth Registration

After the delivery, you may register your baby’s birth at our Business Office Level 1. Registration fee will be S$42. Kindly note the operating hours of the Birth Registration counter below.

Operating Hours
Mondays to Fridays: 9am to 4pm
Saturdays: 9am to 12 noon
Closed on Sundays & Public Holidays

Birth registration of baby can be done within 42 days from the date of birth. However, it is strongly encouraged that you register within 14 days.

Kindly bring along the following items for birth registration:

  • Notification of Live Birth
  • Completed BD13
  • Both parents’ ORIGINAL NRICs (Foreigners have to bring ORIGINAL Passports)
  • ORIGINAL Marriage Certificate
  • ORIGINAL Malaysian Blue IC for Malaysians
  • A Letter of Authorization to be signed by both parents of the child if someone else registers the birth.
  • ORGINAL Deed Poll if parent’s name has been changed and is different from the NRIC.

Please note: Birth registration will not be processed if you fail to produce any of the required documents stated above.

Discharge From Hospital

The Hospital discharge time is by 11am (before lunch). For discharges between 11am to 6pm, a half-day room charge will be levied. For discharges after 6pm, a full day room charge will apply.

For Day Surgery Patients

Discharge time for day surgery patients depends on the time of the procedure and patient’s recovery time.

It is not advisable for patients to drive home after the surgery. You may wish to seek for alternative transportation arrangements.